New Security Feature: Conflicting Antivirus Software Detection

What does it do?
Each time a Mac submits an Inventory Report it updates Robot Cloud with the currently installed antivirus software. If multiple antivirus apps are found,  then Robot Cloud notifies the end-user (or the primary contact) with a list of conflicting apps and links to the uninstallation process.

Why does this exist?
With the increase of viruses aimed at the Mac, we continue to see an increase of antivirus software being installed. When more then one form of antivirus software is installed, it’s common to see a conflict that can cause sluggish performance or crashing. Because this type of software is loaded at startup, it can also cause booting issues.

How do I use it?
This feature is included for all Macs enrolled in Robot Cloud and will only alert the user if a conflict is detected. Once an alert is received, your Support Desk should work with the user to confirm what is installed and to remove the conflicting antivirus software. If you haven’t familiarized yourself with the launchctl command, we've written a great KB article that should be helpful with the uninstallation part of the process.

Alert Details
Similar to our other Robot Cloud alerts, the user will be alerted when there is an antivirus software conflict and will automatically receive a solved confirmation message once the conflicting software has been removed.

Current antivirus software detected by Robot Cloud:

  • ClamXav (Also the default app supported by Robot Cloud. Robot Cloud can add, remove or block the installation of ClamXav.)
  • Sophos
  • Avast
  • Intego
  • BitDefender
  • Avira
  • McAfee
  • TrendMicro