SupportMenu

Give your users one more reason to love IT.

SupportMenu provides a unified, persistent, completely customizable app that integrates your support tools into one, easy-to-use menu bar item.

SupportMenu sits in the menu bar of OS X to deliver more direct communication between IT and end-users. SupportMenu also integrates with the very popular Zendesk ticketing system to increase visibility of open queries, raising support requests above the clutter of email. 

 

 

CUSTOMIZE YOURS TODAY

 

SupportMenu is included at no additional charge with all editions of Robot Cloud — even Starter Kit. It's also available to purchase separately  …

 

Single
User

99¢ / Apple ID

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Easy App Store updating

Integrates with Zendesk
 

 

 


SINGLE 
Org or EDU

$499 / Year

Integrates with Zendesk

Ability to set a default Zendesk

Custom Branding

Great for Schools, Districts and Universities
 


Multiple 
Orgs

Contact us for Pricing

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All Single Org/EDU features, plus …

A license to create UNLIMITED editions

Phone support included

Great for retail locations and Managed Service Providers (MSPs)


SupportMenu is a great way to provide end-users with direct access to the tools and communications they need most from your Support Team.

Features Include …

  • Display Open (In Progress) and Pending (waiting a response) Zendesk support requests (tickets) directly in SupportMenu.
  • Notification Center Alerts remind end-users when a request is updated and a response is needed.
  • Fully customizable to fit the unique needs of any office.
  • Add custom links to launch helpful web pages (like your support site).
  • Add shortcuts to local apps (with a URL fallback if the app is missing).
  • NEW - Respond to and create new Zendesk tickets directly from within SupportMenu.
  • NEW - Set a default Zendesk account for easy adoption.

OVERVIEW


INTEGRATIONS

Zendesk Client App : Every SupportMenu edition can communicate directly with multiple Zendesk accounts for quick and easy ticket exchanges. 

Zendesk Client App : Every SupportMenu edition can communicate directly with multiple Zendesk accounts for quick and easy ticket exchanges. 

Direct Ticketing : Pro editions of Robot Cloud can use SupportMenu to automatically send alerts directly to the appropriate end-user. (This features is not available in Starter Kit, Single User, Single Company or Multi Company editions of SupportMenu.)

Direct Ticketing : Pro editions of Robot Cloud can use SupportMenu to automatically send alerts directly to the appropriate end-user. (This features is not available in Starter Kit, Single User, Single Company or Multi Company editions of SupportMenu.)

Dashboard : The fantastic and affordable Robot Cloud Starter Kit uses SupportMenu to send device information directly to  Dashboard.

Dashboard : The fantastic and affordable Robot Cloud Starter Kit uses SupportMenu to send device information directly to  Dashboard.


TESTED WITH ZENDESK

These Zendesk hosted accounts have been tested with SupportMenu. Please let us know of any new accounts we can add to the list!