Built for offices
with up to 25 Apple devices
Our Starter Kit Support Hours are managed by Forget Computers and delivered by approved, certified Apple Consultants in your area.
Need a comprehensive, proactive solution that includes security, unlimited help desk, priority support and more? Checkout our Pro Support packages.
SAVE MONEY. BUY IN BULK.
- All support requests are tracked through the Forget Computers Help Center.
- 1 to 4 hour minimum, based on location, for onsite visits.
- Travel time to your location will be deducted from the time bank.
- 15 minute minimum for email and remote support.
- Support time is billed in 15 minute increments.
- Response time, via email or a phone call, is guaranteed within 8 business hours.
- Business hours are Monday through Friday, 9AM to 5PM Central Time.
- Plan on up to 4 hours for the initial review, introductions and documentation required to provide more efficient and cost effective support in the future.
- All support hours must be used within 12 months.
- Add CrashPlan Cloud endpoint backup and restore. 1 Support Hour per Mac pays for 15 months of backup to the cloud.