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Built for offices
with up to 25 Apple devices

 

Our Starter Kit Support Hours are managed by Forget Computers and delivered by approved, certified Apple Consultants in your area.

Need a comprehensive, proactive solution that includes security, unlimited help desk, priority support and more? Checkout our Pro Support packages.

 

Starter Kit Support Hours include, Robot Cloud Starter Kit and a block of reduced-rate support hours.

(See the Nitty Gritty Details.)

 

SAVE MONEY. BUY IN BULK.


10 HOURS

$1,600

20 HOURS

$3,100

30 HOURS

$4,500


NITTY GRITTY DETAILS

  • All support requests are tracked through the Forget Computers Help Center.
  • 1 to 4  hour minimum, based on location, for onsite visits.
  • Travel time to your location will be deducted from the time bank.
  • 15 minute minimum for email and remote support.
  • Support time is billed in 15 minute increments.
  • Response time, via email or a phone call, is guaranteed within 8 business hours.
  • Business hours are Monday through Friday, 9AM to 5PM Central Time.
  • Plan on up to 4 hours for the initial review, introductions and documentation required to provide more efficient  and cost effective support in the future.
  • All support hours must be used within 12 months.
  • Add CrashPlan Cloud endpoint backup and restore. 1 Support Hour per Mac pays for 15 months of backup to the cloud.