Choose The Features
To Build Your Robot
Below is a list of all the wonderful features built-in to Robot Cloud for Mac. Choose the Robot that best fits your needs today. Mix-and-match levels and upgrade as needed in the future.
Because we use Robot Cloud to manage several thousand of our own Macs, the feature set and functionality is always evolving. Contact us if you'd like to see a feature added to Robot Cloud!
A great collection of features we've built based on our own experience in supporting Macs since 1998.
INVENTORY - Replace your outdated spreadsheets with always up-to-date and accurate information.
BATTERY STATUS - Helpful for all the mobile users on your team.
MEMORY - Know when memory becomes an issue, and what options are available.
STORAGE - Get alerted to storage problems before it's too late.
WORKLOAD AND HISTORY - Real data to help you decided when a new Mac will be beneficial.
BACKUP STATUS - Everyone needs a working backup!
SECURITY, COMPLIANCE AND PRIVACY - This is a growing concern for teams of all sizes.
APPS - Custom apps to enhance and secure the end user experience!
APPLE INTEGRATIONS - Seamless integration with Apple programs saves device deployment time, makes it easy to distribute apps and books, and ensures your records are absolutely accurate.
Up to 25 Devices
Home & SOHO
SMB & Enterprise
SMB & Enterprise
|Custom Groups Create Custom Groups to sort and view devices per team, department, client or location.|
|All Drive Names|
|Disk Over 90% Full|
|Disk Over 95% Full|
|Boot HD Verification|
|WORKLOAD AND HISTORY|
|Avg. Over 30 Days|
|CPU Load Avg.|
|Kernel Panic||BACKUP STATUS|
|Carbon Copy Cloner|
|SECURITY, COMPLIANCE AND PRIVACY|
|FileVault Key Storage|
Rootkit scanner adds an extra security layer to your Macs by scanning for rootkits, backdoors and local exploits. It's based on https://rootkit.nl/software/rootkit-hunter/
|Self Service Self Service is a wonderful tool that allows Robot Cloud customers to easily install software, run maintenance or perform other tasks — all without requiring an Admin password!|
|GSX Robot Cloud talks with Apple's Global Service Exchange (GSX) to get purchase and warranty (AppleCare) information directly — and automatically — from Apple.|
Up to 25 Devices
$99 per year!
Great for homes and
$10 per device
$50 startup and monthly minimum
$20 per device
Actions are a great way to automate, and consistently execute on, all the mundane and time consuming tasks that some people (not us!) still perform manually.
|TO DISABLE … (Turn OFF)|
|TO ENABLE … (Turn ON)|
|CrashPlan||Remote Login||Remote Management||SPECIAL ACTIONS|
Call The Doctor
Experiencing issues with your Mac? Unsure where to start troubleshooting? Call The Doctor and the following troubleshooting Actions will be performed:
|Clear Font Caches|
|Clear System Caches|
|Clear User Caches|
Users who are logged into SupportMenu with their Zendesk credentials will automatically receive alerts (as new Zendesk tickets) with no Support Desk involvement.
||Fix Directory Errors||Free Up Space!|
|Internet Speed Test||Rebuild Outlook||Rebuild Spotlight||Repair Permissions|
LaunchServices uses several files to associate documents with applications and vice versa. If these files become corrupted, the following problems can occur:
|Boot Disk IDer|
|Font Standard This policy will collect all of the non-essential OS X and user fonts and organize them in a folder located in Users > Shared so that they may be added to a third-party font manager.|
As a Mac is upgraded or migrated, files from old installers and applications can migrate and cause performance and stability issues. The Workstation Audit scans common areas of trouble and presents a listing for review by a qualified engineer:
A checkmark denotes if a feature is supported. In addition, many features have hidden attributes that execute in the background. This allows Robot Cloud to deliver a fantastic experience for both IT Teams and End Users. We've worked hard to make Robot Cloud perform out-of-the-box, with little-to-no manual configuration. It's so sweet. You'll love it!
The Dashboard icon means the feature is displayed in the Robot Cloud Dashboard.
The Lighting Bolt signals that this feature
is actionable. Most Actions are automated
and available upon demand via Self Service,
Command Line or scheduled triggers (login, logout, restart, or date and time).
A Web Link, (in place of the checkmark), means the feature is only one click away.
Email Alerts are sent to the email address designated to collect all alerts. This can be Zendesk or your own ticketing system.
In the Special Actions area this icon means a ticket can be created by the user when they run the Action!
End User Alerts means SupportMenu can
deliver alerts directly to the inbox of the
affected user. This feature requires a Zendesk
account — starting at only $12 per year.
This features will save your Support Desk countless hours of manual sorting.