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Network Problems?

Let's see what we can do about it!

Help us narrow down your network issue by submitting the information below


Background

The challenge with troubleshooting a network is there are many variables. Potential contributors to slow network performance include:

  • Speed of your Internet — upload and download speeds. If you want to see what your current speed is, launch Self Service and run Internet Speed Test (you'll also have the option to open a support request at the end of the test).
  • The number of users on your network, the number of network consuming applications they are using, and yes, streaming music or videos can be a big culprit.
  • The age of the device being used. Older devices simply can't process as quickly.
  • Local wireless speeds.
  • Local wired network speeds.
  • The software in use. Is it up-to-date, crashing or having a central, cloud-hosted network issue?

 
 
My Name *
My Name
Or let us know, "It's the same problem I reported last time — see existing or previous ticket." Is it a video, audio or phone issue?
Have you experienced this problem before? *
Where were you when the problem occured? *
While experiencing this issue?
How were you connected? *
What device were you using? *
Date problem occurred. *
Date problem occurred.
Time of day problem occurred. *
Time of day problem occurred.