Often it's more beneficial to tell us about your end-goal — what you're working toward — rather than to describe what you've been doing. For example, don't say you need to print if what you really need to do is sign a document.
Think about describing what you're doing leading up to the problem. It's OK to let us know, "It's the same problem I reported last time — see existing or previous ticket." Is it a video, audio or phone issue?
It's good for us to know if you've already tried a few things. Although we may need to re-try a few things as we troubleshoot.