Please drop all preconceptions about technology service providers. We are different! We're focused on Apple technology and have been since 1998. We are pioneers (since 2007) in using automation to manage and secure Apple devices.
Our mission is to transform IT delivery worldwide, using the most intelligent tools, clear communication, compelling thought leadership and a positively fun attitude!
Our vision is to elevate the power of teams using Apple technology.
MEET OUR FANTASTIC TEAM
Ben Greiner / since 1998
President and Founder
Stalking, err … following in the footsteps of Apple's Angela Ahrendts, Ben grew up in Indiana and graduated from Ball State University. Ben created Forget Computers in 1998 (then known as Digital Logic) after being placed on hold with mediocre tech support one too many times. Ben is passionate about customer service, automation, and providing a balanced approach to the personal needs of the customer, alongside the security needs of the organization.
Jason Broccardo / since 2017
In 1998, faced with the option of having to start using Windows 95 or continue using a Mac without company IT support, Jason started learning how to support Macs. Since that time, he has worked as a technician, a systems administrator and as an engineer. Specializing in assisting creative environments, Jason has supported users at a video production company, a media publisher, a national physics laboratory, a design firm and an advertising agency. Aside from that one week in Las Vegas, he has never worked for Apple.
Rob Cloud / since 2007
Rob (full name, Robot) has worked for Forget Computers all his life! (He was so cute when he was just a little framework.) We didn't name him until late 2011 (how rude). He does everything we ask and does it perfectly. Seriously, we've never seen him make a mistake. He works a tireless, 24/7 shift, 365 days a year (366 on leap years) with no complaints. Don't tell Uncle Sam, but he also doesn't pay taxes and refuses all company benefits. Rob is amazing. Learn more about Rob here.
Michelle Luke / since 2016
Michelle is a 10-year veteran of Apple's flagship store on North Michigan avenue. She was a Creative (a high-level trainer who provided one-on-one training to customers) before becoming a Genius. She is an Apple Certified Mac Technician and a Certified Mobile Device Technician — and she is certifiably a great addition to the Forget Computers team. She is also a whistling savant, Pantone enthusiast, and stained glass maker.
Ross Matsuda / since 2014
Ross has been supporting Macs in Chicago since 2007, returning to the platform after spending years evangelically using Windows systems. He performed freelance IT in and around Chicago before joining the Apple Retail team in 2008. The Apple user-space has been a perfect fit for his time spent as a pianist, vocalist, theatrical director, designer, developer and small business owner. Like any artist, Ross learned to respect his tools, and servicing and supporting them for others was a natural fit. His involvement with the platform has extended to user-experience development and design for the iOS platform.
Janelle Peterson / since 2011
Janelle is a relative newcomer to the Mac platform (her first being a 2008 iMac), and she's currently a minority amongst us because she's the only one with any clothing style. Janelle joined Forget Computers to help with bookkeeping and administrative functions, but we later learned her ulterior motive was to learn new things about her home iMac and iPhone.
Brian Prince / since 2014
Brian grew up in the inner city, on the westside of Chicago. He didn’t have a computer in his home until his senior year in high school. He wasn't even aware that Apple existed until he was in college! His first Apple product was the original iPhone in 2007, and he's owned every model of iPhone since. He's iOS certified and before joining Forget Computers, he worked for 3.5 years at the Apple Store in Naperville. He has a Bachelors in Computer Science from ITT and he really enjoys visiting different businesses as he helps people get the most from their Apple devices.
Nathan Ramseth / since 2012
Nathan lives in Minneapolis, MN and has been working with Apple computers since the mid 90’s (dating back to Mac OS 7.6). Nathan is a Certified Casper Administrator (CCA) who joined the Forget Computers team to add depth to our expanding Managed Services offering. He has worked in a variety of customer support roles over the years. In his spare time Nathan built a handmade cedar strip canoe which he uses to explore the Boundary Waters of Northern Minnesota.
Nathan Rouke / since 2014
Nate has spent most of his life in motion. Before he was even a year old he moved from Canada to the US (dual citizenship!) and continued this trend through Pennsylvania, Japan, Ohio and now Chicago. He was introduced to the Mac in Art College while working on a BFA in Illustration. This led to another type of move — from right brain to left brain. Having worked as both an AppleCare agent and a Genius at The Apple Store, Nate has been supporting Apple software and hardware since 2006. He was in the trenches when MobileMe syncing was an issue. Never forget
Mike Shanholtz / since 2007
Mike has been using Apple computers since the early 80’s, starting with an Apple IIc (before the Macintosh)! He started his career in pre-press as a production artist and has experience in everything from type-setting and film output to web production. He’s been a Macintosh support specialist for various design studios in the area during the past 6 years, and most recently spent 2 years as a Mac Genius at a local Apple store. He is an Apple Certified OS X Help Desk Technician, Apple Certified Desktop Technician, and an Apple Certified Portable Technician. Mike also has a private pilot’s license and truly loves helping people -- especially with their Macs!
Christopher Shay / since 2011
Christopher Shay (not to be confused with "Kris") is another one of our former Mac Geniuses. He's a reliable and seasoned Macintosh Support Professional with experience going back to Mac OS 8.6. He has supported Apple products through the iPod boom, the Intel transition, and the iOS revolutions. He is passionate about delivering Forget Computers clients with excellent customer service, while providing solutions and support for the full range of Apple hardware and software.
Kris Youngsteadt / since 2000
Kris (aka, The Wizard) has been working with Macs since the 80’s! He’s a former graphic designer with a strong background in pre-press production. His extensive knowledge of professional design applications, fonts (he is a font wizard), printers, scanners and monitors allows him to solve the unique problems of design offices quickly and efficiently. Kris is also a color management expert and has participated in several of the annual GATF Color Management Conference over the years.
Chad Nielsen / since 2008
Chad has been an Apple user for over 85% of his life. Having grown up in the 80's he is one of a new generation fortunate enough to integrate technology into their lives at an early age. Chad had worked as a Mac Genius at various Apple Stores since 2004 before becoming part of the Forget Computers team. He has extensive OS experience as well as proficiency with multiple programming languages and various flavors of Windows. In most cases his Windows experience came from repairing the Windows machine just enough to transfer the data to a Mac.
Kevin White / since 2016
Kevin M. White has dedicated his career to mastering Apple technologies so he can share them with the world. Kevin is the primary author of several Apple Authorized Training courses including all versions of the popular OS X Support Essentials from v10.5, released in 2007, through Support Essentials macOS Sierra, to be released in late 2016. Kevin has been an Apple Authorized Trainer since 2000. He also makes regular appearances to sold-out crowds at international conferences including; Macworld/iWorld, MacIT, MacSysAdmin, and the JAMF Nation User Conference.
Josh Billions / since 2011
In preparation for joining our team Josh spent the last eight years learning all he could about computer hardware, software, and networking technologies on Macintosh and Unix-based platforms. Josh is very adept at conveying complex technical information to clients and is an exceptional programmer. Similar to C-3PO, he knows many languages, including Java, AppleScript, and Objective-C. He also has training in data visualization.
Matt Brictson / since 2011
Matt is a San Francisco-based developer with a product-focused, disciplined approach. Matt has worked as a consultant for many clients over the years. In that time, he has designed UIs, managed scope and deliverables for large IT projects, mentored small teams with agile practices, advised bootstrapped startups, and built a number of successful Ruby on Rails applications — including our very own Robot Cloud Dashboard.