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SupportMenu provides administrators and their users a unified, persistent, completely customizable app that integrates your own support tools into one, easy-to-use menu bar item. SupportMenu also integrates with the very popular Zendesk ticketing system to increase visibility of open queries, raising support requests above the clutter of email.
Robot Cloud is the ultimate plug and play solution for managing your Mac and iOS devices. The underpinning of Robot Cloud is JAMF Software's Casper Suite. Over the past 8 years, we've taken the JAMF engine and added unique customizations to provide a full menu of inventory items, Intelligent alerts, automated Actions (including software patching), SupportMenu, Dashboard — and fantastic customer support. If you're not yet automating the mundane tasks of IT management, then you're wasting time and money.
We built Dashboard to provide an intelligent and secure 24/7 reporting tool for our clients. We then realized it's potential for our Support Desk staff and anyone tasked with managing a large number of Apple devices. Dashboard takes the mountain of device data collected by Robot Cloud, (or your own JSS) and summarizes key information, including problem areas. Dashboard is included with Robot Cloud, or you can point it to your own JSS.